Sonntag, 15. Juni 2008

Final Response

BCW complaints manager Darren Carruthers has now sent me a "Final Response." This document is a necessary prerequisite for taking my complaint to the financial ombudsman.

Carruthers' letter is merely a repetition of the old excuses he already sent on March 22, re-dated May 23 with a new headline ("Final Response"). That should show you how professional they are about dealing with complaints at BCW.

Carruthers also deigned to provide me with the T-Mobile address I apparently have to write to in order to find out what data BCW hold on me. Ridiculous, of course, because BCW is the data holder not T-Mobile, but there you go.

I'll keep you posted.

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