The Register: UK consumers lose £6.6bn a year to unfair treatment

A relevant article from The Register:

British consumers are being cheated out of £6.6bn a year by unfair treatment from business, with telecommunications and personal banking topping the list of problem areas, the Office of Fair Trading (OFT) has said.

OFT research found that more than one in two of the 10,000 consumers surveyed had suffered some kind of consumer detriment in the past year. Consumer detriment is the suffering caused to a consumer by an organisation's unfair treatment of them.

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Letter writing

I've finally found the time to write and post a few letters to various ombudsmen, consumer groups and trade associations relevant to my complaint. In the first instance I'm trying to find out who can help me with my complaint and what my rights and BCW Group's responsibilities are.