T-Mobile confirms: BCW have to hand over my data

T-Mobile sent me a letter the other day apologizing for the treatment I received at the hands of BCW, confirming that they have requested BCW to hand over my data to me, and assuring me that they have deleted references to debt in my records that could have harmed my credit status.

Now the ball is in BCW's court. Will they comply with their client's request, or will they keep obstructing?

T-Mobile responds

Well there's a start: T-Mobile has responded to my letter seeking details on the data BCW hold on me. Remember, BCW said I had to go through T-Mobile to find out what data BCW has collected. T-Mobile say they will respond fully within 28 days. Let's wait and see.

Final Response

BCW complaints manager Darren Carruthers has now sent me a "Final Response." This document is a necessary prerequisite for taking my complaint to the financial ombudsman.

Carruthers' letter is merely a repetition of the old excuses he already sent on March 22, re-dated May 23 with a new headline ("Final Response"). That should show you how professional they are about dealing with complaints at BCW.

Carruthers also deigned to provide me with the T-Mobile address I apparently have to write to in order to find out what data BCW hold on me. Ridiculous, of course, because BCW is the data holder not T-Mobile, but there you go.

I'll keep you posted.